Learn more at Professional Direct Support for Microsoft 365. Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way. Learn more at Business Assist for Microsoft 365. If you’re outside the United States, see the global support phone numbers.īusiness Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support and access to small business specialists as you grow your business, from onboarding to everyday use. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only). Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. Get answers in the Microsoft 365 community forums. Click 'Contact support' to open a window to Microsoft's Virtual Support Agent, which will attempt to help you. Scroll down to the bottom and click 'Contact support.' This will open your account page, where you need to click the 'Microsoft Support' link. A forum moderator will reply within 24 business hours.Use the Get Help app or your browser to contact support. In a Word, Excel, or PowerPoint file, click File > Help > Help.You should avoid including any personal information as your post will be publicly visible. If you wish to contact Microsoft Support for Windows, Office or any of their products and services, you can use any one of these ways:1 Phone number2 Chat. Be specific in the subject of your question.You’ll create a display name, and then be offered the template to ask a question.In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.Please follow these steps to post a support request in the forums: How to post a support request in the forums See instructions below for how to post your question. For additional support: Contact us through our moderated support forum for Microsoft Certified Trainers. Your question may be answered on our page about the Microsoft Certified Trainer program. Microsoft Certified Trainer (MCT) program For all other support questions: For all other issues with the Microsoft Certification Program you can get help through our moderated support forums. To provide feedback on a MS Learn Practice Test To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete this form. For Technical Issues with Exam Delivery For technical issues with an exam delivery, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support For Exam Appointment and Scheduling Issues For issues with exam appointments or scheduling contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support To submit an Exam or Renewal Assessment Item Challenge To challenge a Microsoft certification exam or assessment renewal question, review the certification exam and renewal assessment item challenge process to confirm eligibility and then submit the certification exam and renewal assessment item challenge form. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent. On the next page, you can click on 'Contact support' button. Please visit: how to request an exam when English is your Second Language. On your computer, launch the Get Help app from the start menu, then type in Refund as the keyword. English as a Second Language If your selected exam is not available in your native language you may apply for extra exam time. To request Exam Accommodations If you rely on assistive technology or require testing accommodations due to a disability, please visit: how to request exam accommodations. Microsoft Certifications and Microsoft Certification ExamsĬheck these resources for answers to common questions: - Certification process overview - Frequently asked questions about certification exams - Frequently asked questions about online proctored exams - Frequently asked questions about certification renewal - View, use, and share certificates and badges - Connect a certification profile to Microsoft Learn To update your legal name Visit: How to change the name on your Microsoft Certification profile. In this article How to contact support Area of support
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